At our LMS, we strive to offer quality learning experiences. However, we understand that situations may arise where a refund is necessary. Please review our refund policy below.
Refunds are considered under the following conditions:
The course has not been accessed or completed beyond 10% of its content.
The refund request is made within 7 days of purchase.
Technical issues that prevent access to the course and cannot be resolved by our support team.
We do not issue refunds for:
Course access after 7 days of purchase
Completion of a course or certificate download
Dissatisfaction with content if it has been substantially accessed
Subscription plans after the renewal date
Promotional/discounted course purchases (unless otherwise stated)
To request a refund, please email us at [mamta.aggarwal@napertek.com] with:
Your full name and registered email
Course name
Reason for the refund request
Proof of purchase (order ID or payment receipt)
Our team will review your request and respond within 3–5 business days.
Approved refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to reflect in your account.
We reserve the right to refuse refunds for users who misuse the platform, violate our Terms of Service, or request multiple refunds without valid reasons.
For further questions, contact our support team at [mamta.aggarwal@napertek.com]